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This complete information and communications manager efficiently organizes your documents, contacts, and customer relations (CRM), including help desk knowledge base. It integrates all information and communication into a centrally administered management package, and its powerful interface lets you manage telephone calls, e-mail messages, faxes, letters, events, tasks, purchases, sales, and even ideas. So, you get a semi-automatic history of all the relevant kind of things you deal with for each company or person. You can access a number of fully integrated valuable modules such as the Entities Directory (for companies, staff, and services), Personal and Workgroup Information Manager (including events, appointments, dossiers and knowledge), and Communications Manager (for sending and receiving all types of messages), including a complete Virtual Phone that lets you see the history of who is calling you even before you answer. So, you get not only ?Unified Messaging?, you get ?Unified Info? (why only messaging?). And you can see messages on the Inbox but also automatically where you need them most, under the right entities, together with all the other pertinent information, like appointments, sales or opportunities. Auxiliary tools include a word processor, a reporting module, a scanner, an imaging processor, a calendar, a currency exchange table, a country specific label layout system and even a confidential area for accessing restricted information.Version 4.3 offers some improvements and fixes over version 4.0, including Alarms outside InfoTracer, improved Communications, updated Help, Default Folders and more.
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