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Request Tracker is a database system for help desks that allows storage and retrieval of all pertinent information about customer requests. Track who requests what and when, what gets done to address the request, who handles the request, and how long it takes to handle it. If you charge customers for the requests you handle, Request Tracker will handle charge calculations, print bills, and track payments. Request Tracker is easy to use; one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete online documentation and context-sensitive help are provided. This update features minor enhancements and bug fixes.
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