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iTrack is a database and user interface for tracking, reporting, and analyzing computer support incidents. With iTrack, you can record internal or client calls, categorize and prioritize calls, sort or filter by any criteria, identify trends and tendencies, manage client licenses, and more. iTrack Enterprise is a full-featured help desk system designed for organizations that support products or software for internal users or external clients. It has all the features of iTrack Workgroup and adds bug, contact, client, product, and license databases. Typical users include software developers, government agencies, large companies, banks, and any company that supports internally developed software or external clients and contacts. Note: This is a very large file and may take several hours to download via modem.
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