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"QUAD Help Desk was designed to be a very simple, easy to learn, easy to use, easy to afford program for customer service. Multi user ready at no additional cost, QUAD Help Desk provides basic functionality that does not require consultants to help you install and learn the program. Your CSRs will be able to quickly record, search, update and report on calls about your products or services within minutes of installation. In addition, if you install the HTTP Server on a PC with a static IP address, you won't even need to install the windows application on their computer - just give them a URL and they can be recording and updating support requests via web browser. The easy to use windows application includes wizards for querying and reporting on calls recorded in the database."Version 1.1 fixed a problem with the user table and added pop up clocks for updating time field types."
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