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Been There, Done That allows users to easily record problems called in to their help desks and record the resolutions of those problems. An easy-to-use Query Wizard makes searching this knowledge base a breeze. In addition, Been There, Done That lets you easily record and update your PC and software inventory. The program is network-ready, and your registration fee of $75 covers as many technicians as you'd like for your company. Version 6.0 includes a spreadsheet wizard for quickly exporting data to Microsoft Excel spreadsheets. A new screen redesigner also allows you to modify data entry screens by moving or hiding fields and changing fonts and colors, help tips, and messages. Note: Registration costs $75. There is a 30-day trial period.
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