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LBE will help you manage and control your help desk operation without forcing you to change the way you work. To install LBE Helpdesk, just run the supplied setup, specify the location of your database, and you are ready to start. No extensive training is required to use it. LBE Helpdesk uses industry standard databases: Access, Microsoft SQL Server, and Oracle. It comes supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. You have complete control over how data is presented: group records, fonts/colors, and so on. You can change the format according to conditions you define. Numerous predefined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Text macros save on typing: enter a short word/phrase and the system will automatically replace it with predefined text. It adapts to your organization structure. Manage support contracts by expiry date and/or number of new jobs. Target completion dates make it easy to see that problems are dealt with in time. You can track time and money spent.
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