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HelpSTAR provides a completely flexible workflow, a rich web interface, automatic priority escalation and notification for your help desk. End users can log service requests via email, through the web, or using HelpSTAR’s MS Outlook style user interface. Both end-users and support-reps can search the Standard Solutions database for common problems, and best practices procedures. Support reps can also conduct a Boolean search on the historical service requests database. With HelpSTAR, nothing 'falls through the cracks'. HelpSTAR provides a rich workflow paradigm, with tools for real-time monitoring of help desk activities.
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