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This robust and extremely flexible Helpdesk allows users to submit their own trouble tickets by using an oh-so-easy client application. A simple point-and-click interface enables users to select their problem type, answer a few basic questions, and then submit a trouble ticket to a central database. IT staff are alerted via email and (optionally) via SMS text message of the new ticket's arrival. IT staff may view and edit the ticket, allocate it to one of the IT team, escalate the ticket severity, and so on. Every time the ticket is edited, the sender is automatically emailed with the update information, keeping them constantly informed. Full ticket searching, statistics, reporting and filtering. And extremely capable and rugged helpdesk solution.
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