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"FlexHelp allows Help Desk professionals or others to add custom, dynamic online help to the 3rd party applications they support. Easily add technical notes and other information to specific dialog boxes and windows within any 3rd party application using simple drag and drop techniques. No access to the program source code is required. The information displayed to users can be added, removed and updated across a network. This allows the help desk staff to roll out highly specific information to users throughout the organization as soon as problems occur. With FlexHelp, topics can be inserted at the exact problem point within the application so that support issues are solved BEFORE a help desk call is generated. FlexHelp offers a unique, proactive approach to reducing the load on Help Desks. As soon as a recurring support issue is identified, the help desk staff can attach a highly specific tech note or other resource directly to a specific point within the problem application. This gets the solution in front of users immediately and can cut down dramatically on repetitive support calls."
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