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"Ace Operator can be added to any web site by embedding a 'talk' button into any web page where operator services may be required. When a user clicks on the button, a service request is placed in a call queue. When an operator becomes available, an instant messaging session is established between the customer and the operator through which real-time text messages can be exchanged. In addition, the operator can send web pages, pictures, forms and other media to the user via the user's web browser."
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